Refund Policy

Thank you for choosing our store for your copier and printer purchase. We strive to provide our customers with high-quality products and excellent customer service. In the event that you need to return a copier or printer, please review our refund policy below:

  1. Eligibility:
    • To be eligible for a refund, the copier or printer must be returned within 30 days from the date of purchase.
    • The product must be in its original condition, including all packaging, accessories, manuals, and any promotional items that were included.
    • The copier or printer should not show signs of excessive use, damage, or alteration beyond what is considered reasonable for testing or evaluation.
  2. Proof of Purchase:
    • A valid proof of purchase is required to initiate a refund. This can include the original receipt, order confirmation, or any other documentation that proves the purchase was made from our store.
  3. Return Process:
    • To request a refund, please contact our customer service team through our designated channels (phone, email, or online form).
    • Our customer service team will guide you through the return process and provide you with any necessary instructions.
    • If the product was shipped to you, we may provide a prepaid shipping label for the return. If you choose to use your own shipping method, please ensure the package is adequately insured.
    • If the purchase was made in-store, you may need to bring the copier or printer back to our store location for inspection and processing.
  4. Inspection and Refund:
    • Once we receive the returned copier or printer, our team will inspect it to ensure it meets the eligibility criteria stated above.
    • If the product passes the inspection, we will initiate the refund process.
    • The refund will be issued in the original form of payment unless otherwise specified by you. Please note that it may take several business days for the refund to reflect in your account, depending on your payment provider.
  5. Restocking Fee:
    • A restocking fee may apply for returned copiers and printers. This fee covers the cost of