Support

Your partner in business technology

Support you can rely on

Technical question? We address some of the most commonly asked questions below or call or email us.

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Self Help Guide

Have you tried this first?

How do I find the serial number?

Watch this short video to learn how.

What do I do if I run out of toner?

Contact us on 6652 6844 or complete the request form on this page.

What do I do if the machine is jammed?

Generally the copier will have step by step instructions however if you’re still having issues please contact us.

How do I relocate my machine?

Relocating your machine is a chargeable service that must be done by an authorised technician. If you decide to move the machine yourself this is not covered in your contract if you experience any damage or issues.

Costs to move can depend on factors like distance and location issues. Contact us on 6652 6844 or complete the Order Relocation form on this page to enquire.

What type of copier do I have?

Usually this can be found on the front of the machine, near the top. It will include some letters and numbers, for example APVII3373

How do I change the paper settings?

Watch this short video to learn how.

How do I replace a drum cartridge?
Watch this short video to learn how.

How do I replace toner cartridges?
Watch this short video to learn how.

How do I add an address to the address book?

View these PDF instructions on how to add an address to the address book.

Fuji Xerox also have a number of Video Tutorials available online or use our online self help guide.

Schedule a Meeting

A demonstration is the first step in transforming the way you work. You can experience the technology, learn more and get inspired.

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